Formula & Metric Reference — All 15 Metrics
Inputs
ARPA
Average Revenue Per Account (Monthly)
You enter this
Total MRR ÷ total active accounts. Use monthly, not annual.
Monthly Account Churn
% of customers who cancel monthly
You enter this
Customers lost this month ÷ customers at start of month × 100. Annual churn ÷ 12 for an estimate.
Monthly S&M Expenses
Total sales & marketing spend
You enter this
Include: ad spend, sales salaries + commissions, marketing salaries, agency fees, tools (CRM, enrichment), content costs.
Monthly Ad Spend
Paid media only
You enter this
Subset of S&M expenses. Used to calculate Actual CPL. Should be ≤ total S&M expenses.
New Leads / Month
Pipeline volume
You enter this
Define "lead" consistently — MQL, demo request, or trial signup. Used to calculate CPL and lead-to-customer conversion rate.
New Customers / Month
Closed / activated accounts
You enter this
Accounts that converted to paying this month. Used to calculate Actual CAC and lead-to-customer conversion rate.
Derived Outputs
ACV
Average Contract Value (Annual)
ARPA × 12
Annualised revenue per account. Used as the basis for Target CAC Method 1. Higher ACV = higher allowable CAC.
Customer Lifespan
Average months a customer stays
1 ÷ Monthly Churn %
At 3.3% monthly churn: 1 ÷ 0.033 = ~30 months. Reducing churn from 3% to 2% extends lifespan from 33 to 50 months — a 52% LTV increase.
LTV
Customer Lifetime Value
Lifespan × ARPA
Total revenue expected from one customer before they churn. The ceiling on how much you can rationally spend to acquire them.
Actual CPL
Cost Per Lead (paid only)
Ad Spend ÷ New Leads
What you're currently paying per lead from paid channels. Compare against Target CPL to know if your bids are set correctly.
Key Outputs
Target CAC — Method 1
50% of ACV
ACV × 0.5
Rule of thumb: don't spend more than half your first-year contract value acquiring a customer. Conservative, contract-value-anchored ceiling.
Target CAC — Method 2
1/6th of LTV
LTV ÷ 6
Targets a minimum 6:1 LTV:CAC ratio. Retention-anchored — accounts for full customer value over their lifetime, not just year one.
Target CAC (Midpoint)
Average of Method 1 & 2
(Method 1 + Method 2) ÷ 2
Balanced ceiling. Used as the primary CAC benchmark. If Actual CAC exceeds this, your S&M spend per customer is too high.
Actual CAC
True cost to acquire one customer
S&M Spend ÷ New Customers
Blended CAC across all channels. Include all S&M costs — not just ad spend. This is the number to benchmark against your Target CAC.
S&M Payback Period
Months to recover CAC
Actual CAC ÷ ARPA
How long before a customer generates enough revenue to cover their acquisition cost. Under 12 months = healthy. Over 18 months = capital intensive. Fix before scaling.
LTV : CAC Ratio
Return on acquisition spend
LTV ÷ Actual CAC
The core unit economics health metric. Below 3:1 = losing money on growth. 3–6:1 = acceptable. 6–8:1 = ideal. Above 8:1 = under-investing in growth.
Target CPL
Max cost-per-lead at current conversion
Target CAC × (Customers ÷ Leads)
The maximum you should bid or pay per lead given your current lead-to-customer conversion rate. Use to set bid caps in Google Ads, Meta, and LinkedIn.
Lead-to-Customer Rate
Pipeline conversion efficiency
New Customers ÷ New Leads
The multiplier that connects CPL to CAC. A 10% improvement here drops your effective CAC by 10% with zero change to ad spend. Highest-leverage lever in most B2B SaaS funnels.